When encountering unexpected behavior, it’s crucial to provide a detailed description of the issue to the community forum. A thorough report can significantly speed up the troubleshooting process.
Please read the following document and then create a post on our forum:
Issue Details Checklist:
Please include the following information in your forum post to help us understand and address your issue effectively:
Description of the Issue: What is the problem?
Context: Did the issue occur while deploying a contract, minting a token?
Do you have multiple wallets installed?
System Details:
Operating System and Platform (e.g., Windows, macOS, Linux)
Device Type:
Desktop or Mobile
Browser (e.g., Chrome, Firefox, Safari)
Wallet Used (e.g., MetaMask, Coinbase Wallet)
Screenshots:
Take a screenshot of the issue along with your console.
If you can reproduce the error consistently, clear the console, recreate the steps to the error state, and take another screenshot after the error occurs.
Transaction Details: If applicable, include the transaction hash and a link to view the transaction.
Taking a screenshot of your Console
Providing a screenshot of your error along with any console errors will help us resolve issues much faster. To do this:
1. Open up your console: Head over to the Developer Tools section in your browser. Usually, this can be accessed by pressing F12.
2. Take a screenshot of the following Console tab.
If you can reproduce the error consistently:
3. Clear the console.
4. With the developer tab still open, repeat the steps to arrive get to the error state. Take a screenshot of the console after the error occurs.